General The website customer-care-supreme-electronics.com and Customer Care Supreme Electronics is a service-oriented entity headquartered in Hyderabad. This Privacy Policy (“Privacy Policy”) applies to the personal data collected via the Website, ensuring compliance with applicable data protection laws. It regulates the processing of information related to you and grants you rights over the information you provide to us. For the purposes of this Privacy Policy, unless otherwise specified, all capitalized terms shall have the same meaning as those mentioned in the Terms of Service available on the website. By accessing or using the Website, you agree to be bound by this Privacy Policy. If you do not agree, please do not use or access our Website. By mere use of the Website, you consent to our use and disclosure of your information in accordance with this Privacy Policy, however collected. This Privacy Policy is incorporated into and subject to the Terms of Service, and may be updated without prior notice. INFORMATION COLLECTED AND METHOD OF COLLECTION We collect general types of information about users when they use the Website, including User Information and Demographic Information. User Information relates to the areas of our website that you visit, the services you access, and information about your device such as IP address, browser type, operating system, domain names, and access times. Demographic Information refers to non-unique details such as your ZIP/postal code and occupation. We collect your information either directly from you via forms on the Website or through optional surveys, and from third-party sources that provide relevant information. LOCATION By using this Website, you agree and understand that our services are tailored based on your location, which allows us to offer the best services for you. When accessing the Website, we may use location information from your system or mobile device to optimize your experience. This information is used solely to provide services and is not shared with third parties. If location access is restricted, some functionalities of the Website may be limited. USE OF INFORMATION We use your information for the following purposes: To provide our services effectively, including sending communications, promotions, and event information relevant to you. To respond to queries and communicate updates about the Website, including feedback requests. To operate and improve the Website to create a positive user experience. To comply with legal requirements and regulations. To investigate and prevent illegal activities, fraud, and threats to safety, or as required by law. To analyze user behavior for internal purposes and service optimization, using demographic and behavioral data anonymously and in aggregate. To prevent fraud and improve services through resource analysis and troubleshooting based on device and hardware information. DISCLOSURE OF INFORMATION We may disclose your information to third parties as follows: Sharing user information with technicians or service providers to facilitate service contact. Sharing aggregated, anonymous user information with our partners and affiliates for marketing and service improvements. Disclosing information as required by law, such as in response to a legal process or for public safety. Sharing your information in case of a business acquisition, merger, or consolidation. We may transfer information to third parties, including those located outside India, to enhance our services. Information may also be disclosed if legally required by government entities or to prevent crime and protect national security. COOKIES AND TRACKING TECHNOLOGIES We utilize cookies and other tracking technologies, such as small text files, to collect information about website activity or recall information previously provided. This includes tracking details like domain names, IP addresses, browser types, operating systems, and access times. Our cookies help us improve your experience by analyzing website usage and performance. You may control the use of cookies through your browser settings. DISCLAIMER While we strive to protect your information, we cannot guarantee that all your data will remain private at all times. By using the Website, you acknowledge that you assume all responsibility and risk related to its usage. Please note that the flexibility of the internet can lead to unintended access to information beyond our control. Note: Customer Care Supreme Electronics provides third-party services for repairs and maintenance of major home appliances. We service a wide range of brands, including but not limited to refrigerators, air conditioners, and washing machines.